We accept no Returns unless an INCORRECT/DAMAGED product is delivered.
Returns/exchange request need to be placed within 24 hours of the delivery of product.
All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags or covers will not be accepted.
In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We might request you to share OPEN VIDEO at email@example.com or call/whatsapp us on +91 73395 88688.
We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is accepted. Return Shipping charges up to 100₹ Will be reimbursed in case of damages or incorrect delivery.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service,preferably DTDC, PROFESSIONAL COURIERS etc.
Kindly do not use services like FedEx and Blue Dart for return shipping as they are premium services, and we cannot afford to pay for such services in case of damaged returns.
Products listed under the collection of DISCOUNT SALE and Nose Pins cannot be refunded or returned under any circumstances except if it’s delivered incorrectly, completely damaged, or lost.
Changes like bending of the earring stem, the button/push back rubber being lose are not considered as a damage as it can be easily fixed by the customer.
We would like to be as transparent as possible to make your shopping with us -a positive experience, on that note, we do not take back our products due to reasons like “I didn’t like after receiving it, the quality is not as expected , it didn’t suit me after wearing it” etc. If you’re an individual who’s very particular about your selection, please get in touch with us via WhatsApp prior to placing order with us, we can provide additional images and videos to help you decide.
We are aware Big companies like Amazon and Myntra have such easy return and refund options, kindly do not expect the same from small businesses such as ours.